Managed IT from people who run their own servers.
N934 Labs looks after the technology small and mid-sized organizations run on — help desk, servers, networks, cloud, backups and security — with response times written down and a person who answers. Phoenix-based, remote across the US.
Managed IT plans
Three plans, one promise: you always know who is responsible and how fast they'll respond. Pick by headcount and how much you have to lose.
Essentials
For 3–10 people who need the basics covered and a number to call.
- Patch management for Windows, macOS and key apps
- Managed endpoint protection
- Business-hours help desk, remote
- Monitoring and alerting on every device
- Monthly health report
- Password manager for the team
- On-site visits included
- Server and network management
- Backup & recovery service
Core
For 10–50 people with a server or a network that matters. Most clients land here.
- Everything in Essentials
- Server, firewall and network management
- Managed backup with monthly test restores
- Microsoft 365 / Google Workspace administration
- MFA, email security, security baseline
- Quarterly business review and roadmap
- Priority response per the SLA, 24×7 for critical
- On-site visits as needed in the Phoenix metro
- Compliance programme management
Complete
For regulated or security-sensitive organizations, or a 50–150 seat environment.
- Everything in Core
- Compliance programme: CMMC, HIPAA, insurance questionnaires
- Log collection and SIEM monitoring
- Vulnerability scanning and remediation tracking
- Security awareness training and phishing simulation
- Documented incident response plan and annual tabletop
- Disaster recovery plan with tested RTO/RPO
- Named virtual CIO time each month
- Vendor management (ISP, telecom, line-of-business apps)
Plans are priced per user per month after a short assessment, with a one-time onboarding fee that covers documentation and clean-up. Month to month after the first 90 days; no auto-renewing multi-year contracts. Co-managed arrangements (we back up your in-house IT person) are quoted the same way.
Services
Available inside a managed plan or as standalone projects.
Cybersecurity
Baseline hardening, MFA, email security, monitoring, incident response and compliance for CMMC, HIPAA and cyber-insurance.
CybersecurityServers and networks
Virtualization, Linux and Windows servers, firewalls, VLANs, Wi-Fi, storage — designed, built and documented.
Servers & networksCloud and Microsoft 365
Tenant setup and hardening, migrations, licensing that fits, GCC High for defense contractors, Google Workspace too.
Cloud & Microsoft 365Backup and disaster recovery
Immutable backups, off-site copies, monthly test restores, and a recovery plan with real time objectives.
Backup & recoveryHelp desk and support
Remote and on-site support for staff, with severity-based response times and a written summary after every ticket.
Help deskApp development
Native Android apps and internal tools, shipped to Google Play with the listing, privacy and monetization handled.
App developmentWho we work with
Organizations of 3 to 150 people that can't afford a bad week, and don't have anyone whose whole job is IT.
Law, accounting, engineering and consulting firms where client confidentiality and billable hours both depend on systems working.
Practices that need HIPAA-sensible controls, reliable practice-management systems and a help desk that understands exam-room urgency.
CMMC readiness, GCC High migrations and the documentation to prove it.
Offices plus a mobile workforce: tablets in trucks, job-site connectivity, estimating software that has to be up on bid day.
Donated and discounted licensing, volunteer onboarding, and security that fits a small budget.
How onboarding works
The first 30 days with a new managed client, in four steps. The same shape applies to one-off projects, compressed.
- Assessment
We inventory everything — devices, accounts, network, backups, vendors — and tell you what we found in plain language, with risks ranked.
- Stabilize
Agents deployed, patching running, MFA on, backups verified, passwords in a manager. The quick wins that remove most of the risk.
- Document
Diagrams, credentials, runbooks and vendor contacts in your portal. If we vanished tomorrow, the next provider could pick it up.
- Run and review
Help desk live, monitoring watching, monthly report in your inbox, quarterly review of what to fix next and what it costs.
Recent work
Replacing a 9-year-old server without losing a billable day
Proxmox host, tested backups and a VLAN redesign for a 22-person accounting firm, cut over on a Friday night.
HealthcareFrom shared passwords to a defensible security posture in six weeks
MFA, email security, segmented imaging network and a HIPAA-sensible baseline for a two-location dental practice.
Defense contractingGCC High migration and CMMC Level 2 readiness for a 35-person subcontractor
Scoping the CUI boundary, migrating to GCC High, and producing the SSP and evidence a C3PAO expects to see.
Why a lab, not a typical MSP
No account manager relaying messages, no tier-one script. The person who scopes the work is the one who does it and the one you call when it breaks.
Our own mail, chat, monitoring, SIEM and firewall tooling runs on the same stack we deploy for clients. If it's fragile, we've already found out.
Self-hosted, cloud or hybrid — you get the option that costs less over five years, with the trade-offs written down.
Passwords in a manager you own, diagrams you can read, runbooks a stranger could follow.
Ready for an assessment?
A few lines about your organization and what's bothering you is enough to start. The assessment is free for organizations of 10 or more.